Shipping & Returns

Shipping Destination

Currently we ship to all UK destinations. Shipping charges on the site relate to UK destinations only. We can ship to destinations outside of the UK including most of Europe.

Europe: Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Greece,Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, Norway Portugal, Poland ,Republic of Ireland, Spain, Sweden and Switzerland.

World Zones: Australia, Brazil, Canada, Hong Kong, Malaysia, Singapore, New Zealand and USA.

Shipping will only be made to the card holders billing address unless special arrangements are agreed prior to despatch of your order

Warning: Under Section 6 of the UK Misuse of Drugs Act 1971 it is an offence to cultivate any plant of the genus Cannabis in the UK without a license from the Secretary of State. Anyone committing an offence contrary to this Section may be imprisoned, fined, or both.

Certain substances and products advertised within this site may not be legal in all countries. We would request that all customers check the laws of their country before ordering products from our website.

We endeavour to send orders as soon as possible. www.naturalalternativeproducts.co.uk sends out Goods under 2kg by Royal Mail . Prices quoted are first or second class postage prices from the Royal Mail for the weight on the total order.

Shipping and Postage

FREE UK DELIVERY ON ORDERS OVER £50.00 exc VAT , For retail customers please contact us.

*Please Note: Shipping tariffs correct at time of publication (April 2010). Naturalalternativeproducts.co.uk reserves the right to alter without notice or prior warning, any shipping tariffs.

 

Hi Richard,

Just to let you know that our order arrived this morning, VERY happy with the items and the service.

Thank you for the very prompt delivery and friendly service, will definitely order from you again.

Many thanks

Julie

Hi

I just wanted to drop you a quick email to say ‘thank you’ for being so prompt with my order. I can’t believe it got here so fast. Brilliant service.

Thanks again.

Kind regards

Lorraine

Hi Richard,Meant to email you a couple of days ago but work got manic. I recieved everything on Wednesday, so thanks very much for your help.

Have a nice weekend.

Annabel

Tax Charges For orders made from the UK or the European Union, 20 % VAT is added.

Returns Policy naturalalternativeproducts.co.uk (Richard Henry Consulting ltd) makes every effort to ensure products arrive in perfect condition. However in the unlikely event of a product arriving damaged, customers should contact Customer Services within 3 days of receipt and return the package within 7 days, for a replacement to be sent. If you find your purchase is unsatisfactory, we are happy to exchange items or refund your credit/debit card account, provided the goods are returned to us within 7 days of their receipt, in the original undamaged packaging and in a re-saleable condition.

We regret, however, that we cannot, in this case, refund return postage costs. If you have not received your order within 15 working days from the despatch date, customers should contact Customers Services. If we are unable to locate the missing product a replacement will be sent. Customer Services email sales@natural-alternative-products.co.uk

Refunds If your purchase from natural-alternative-products.co.uk is found to be faulty, damaged or unsatisfactory, please return it to us per the instructions above for a full refund (Refunds are at the discretion of the management). Refunds for valid claims will be made via the same method of payment as used to place your order.

Stock Availability Whilst every effort is taken to ensure all items in the store are always in stock, from time to time some items will be temporarily out of supply.Occasionally if a particular product is in high demand we will need to re-order from our suppliers. If this is the case then the number of days that this process will take will be quoted in an email.If an item is out of stock on our web site, and we cannot get any more stock, we will generally remove the item from sale.

However, if there is an item you are really trying to get hold of, email us at info@natural-alternative-products.co.uk with the details of the item you wish to purchase and we will do our best to try and get it for you.Please note: The products illustrated on this web site are as seen.

The reproduction of colours is as accurate as photographic and computing processes will allow. Naturalalternativeproducts.co.uk accept no responsibility for variations in colour or style due to the settings on the users monitor. Naturalalternativeproducts.co.uk reserve the right to alter without notice or prior warning, prices of products and conditions of sale.

We welcome your feedback on any of our policies.

Contact Us If you need to reach us, please email sales@natural-alternative-products.co.uk.

You can call on 0161 883 2677 or write to us at Richard Henry Consulting Ltd PO BOX 313 Whitefield M45 6WS.

NaturalAlternativeProducts.co.uk is the website of Richard Henry Consulting Ltd.

Reg Address 24 Orchard Drive , Hale WA15 8BB.

Company No 5325150 VAT Reg 861 2178 31

UK Royal Mail 1st class deliveries

This service usually arrives the day after it is shipped, but may sometimes take longer. There is no compensation available for lost packages and the maximum order value that can be sent via First Class is £25.00.

UK Royal Mail 1st class signed for deliveries

This service usually arrives the day after it is shipped, but may sometimes take longer. Recorded delivery is shipped along with standard first class mail, however, it requires a signature upon arrival. Compensation is available for lost packages from the Royal Mail for up to £28.00.

International Standard Mail

This is used to send small packages overseas. There is no tracking facility available, and no compensation for lost packages. We are told that packages take around a week to arrive at their destination, however packages have been known to take as long as two months in extreme cases. For these reasons, we will only ship orders under £20 using this method.

USA and Canadian Customers:

The Company will not indemnify the Insured under Products liability against liability arising directly or indirectly in connection with;

(a) Goods sold or supplied by the Insured to the United States of America or Canada &/or

(b) Goods which to the best of the Insureds knowledge and belief are intended by the Insured or any other party to be and are in fact sold or supplied to the United States of America and/or Canada.

Products sold or supplied by natural-alternative-products.co.uk .co.uk are not intended for the treatment, prevention and cure of any medical conditions. Never exceed recommended intake unless professionally advised.

Medical Disclaimer: All product descriptions and/or any advice given either by telephone or via email should only be used as a guide and further guidance from a medical professional should be sought if you are intending to use any of the products purchased from this website.

If you are intending to use a product purchased from this website in relation to a pre existing medical condition, a child’s medical condition or if you are pregnant then a medical professional should be consulted before you start any course of treatment. We accept no liability nor responsibility for the claims of the manufacturer nor do we accept any responsibility if the stated dosage is exceeded or not strictly adhered to.

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FREE UK delivery with orders over £50 exc VAT. Delivery worldwide. If you cannot find the product please contact us and we will source it for you.

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